1. Booking and Reservation Policy
- All reservations must be confirmed with a valid credit card.
- Room rates are based on occupancy and may vary depending on demand.
- Reservation cancellations or modifications must be made at least 24 hours before the check-in date to avoid cancellation fees, unless otherwise stated on the booking confirmation.
- In case of no-shows, the hotel reserves the right to charge a penalty fee equivalent to one night’s stay or as specified in the booking confirmation.
2. Check-In and Check-Out
- Check-in time is from 3:00 PM, and check-out time is until 11:00 AM.
- Early check-in or late check-out requests may incur additional charges and are subject to availability.
- Guests must present valid identification upon check-in.
3. Payment Terms
- Payment can be made via credit card, debit card, or cash.
- For bookings requiring prepayment, the guest’s card may be charged at the time of booking.
- Additional fees may apply for incidental charges and amenities not included in the reservation package.
4. Smoking Policy
- Our hotel is a smoke-free environment. Smoking is permitted only in designated outdoor areas.
- A cleaning fee will be applied to any guest room where evidence of smoking is found.
5. Pet Policy
- Pets are not allowed, except for service animals. Please notify the hotel in advance if you plan to bring a service animal.
6. Liability
- The hotel is not responsible for loss, theft, or damage of personal items. Safes are available in each room for guest use.
- Guests are responsible for any damages or excessive cleaning required due to their actions during their stay.
7. Guest Conduct
- Guests are expected to conduct themselves respectfully, without disturbing other guests or hotel staff.
- The hotel reserves the right to terminate a guest’s stay if behavior is deemed disruptive, illegal, or violates hotel policies.
8. Use of Hotel Facilities
- Guests may use hotel amenities, including the pool, fitness center, and lounge areas, as specified by the hotel’s hours of operation.
- Certain facilities may have additional terms of use, which are to be respected by all guests.
9. Privacy and Data Protection
- The hotel values guest privacy and will handle personal information according to applicable data protection laws.
- By providing personal information, guests consent to its use for booking, administrative, and marketing purposes as described in our privacy policy.
10. Changes to Terms
- The hotel reserves the right to amend these terms and conditions without prior notice. Any changes will be effective immediately upon posting.
By making a reservation, guests agree to abide by these terms and conditions.